Oven Cleaning Bow Terms and Conditions of Service

These Terms and Conditions set out the basis on which Oven Cleaning Bow provides professional oven and appliance cleaning services to domestic and commercial customers. By making a booking, you agree to be bound by these Terms and Conditions, which apply to all services carried out by us in our normal service areas.

1. Definitions

In these Terms and Conditions, the following words have the meanings given:

Customer means the person, firm or company who requests and/or purchases the services.

Company, we, us or our means Oven Cleaning Bow, the provider of the services.

Services means oven cleaning and any related cleaning services agreed between the Company and the Customer.

Premises means the property or properties where the services are to be carried out.

Technician means any employee, contractor or representative of the Company who carries out the services.

2. Scope of Services

The Company provides professional oven cleaning and associated appliance cleaning services, including but not limited to single and double ovens, hobs, extractors, ranges and selected ancillary items. The exact scope of any service appointment will be confirmed at the time of booking, based on the Customer's description of the appliances and requirements.

All services are subject to availability and to these Terms and Conditions. The Company reserves the right to refuse or discontinue any service where there is a risk to health and safety, evidence of misuse of appliances, or where the Premises are not reasonably accessible.

3. Booking Process

3.1 Bookings may be requested by the Customer through the Company's chosen communication channels. The Customer must provide accurate information about the Premises, the type and condition of the appliances, access arrangements, parking availability and any other relevant details.

3.2 A booking shall be considered provisional until it is confirmed by the Company. Confirmation may be given verbally or in writing. The Company reserves the right to decline any booking request at its discretion.

3.3 The Customer is responsible for ensuring that the person making the booking has authority to do so and that all details provided are correct. Any changes to the booking details must be communicated to the Company as soon as reasonably possible.

3.4 The Company may request a deposit or prepayment to secure a booking, particularly for longer appointments, multiple appliances or commercial services. Where requested, the booking is not confirmed until the deposit or prepayment has been received by the Company.

4. Access and Customer Responsibilities

4.1 The Customer must ensure that the Technician has safe and unobstructed access to the Premises and to the appliances to be cleaned for the duration of the appointment.

4.2 The Customer must ensure that any necessary parking arrangements are in place. If pay and display or permit parking is required, the Customer is responsible for associated costs or for providing a suitable permit. Where no parking is available and this prevents the service from being carried out, this may be treated as a late cancellation.

4.3 The Customer is responsible for ensuring that all appliances are in working order and structurally sound before the service commences. The Company does not undertake mechanical repairs or servicing and will not be liable for pre-existing faults or defects.

4.4 Children, pets and other occupants must be kept away from the immediate work area and any cleaning equipment or solutions used, for their own safety and for the efficient completion of the work.

5. Payments and Pricing

5.1 Prices for services will be quoted to the Customer in advance of the appointment. Unless otherwise stated, prices are based on information provided by the Customer about the type and condition of the appliances and the location of the Premises.

5.2 The Company reserves the right to adjust the price if, on arrival, the appliances or Premises materially differ from the description provided by the Customer, or if additional work is requested or required. Any change in price will be discussed with the Customer before additional work is undertaken.

5.3 Payment is due on completion of the service, unless otherwise agreed in writing in advance. The Company accepts payment by commonly used methods appropriate for local customers. The accepted methods will be confirmed at the time of booking or on arrival at the Premises.

5.4 For certain bookings, including commercial contracts and repeat services, alternative payment terms may be agreed. Where credit terms are agreed, invoices must be paid in full within the period stated on the invoice. The Company reserves the right to charge reasonable interest and administrative fees on overdue amounts.

5.5 All prices are inclusive of applicable taxes unless expressly stated otherwise. If the rate of any applicable tax changes, the Company reserves the right to adjust its prices accordingly.

6. Cancellations and Rescheduling

6.1 The Customer may cancel or request to reschedule a booking by giving reasonable notice to the Company. The required notice period may vary depending on the nature of the appointment and will be explained at the time of booking. As a general guideline, the Company expects at least 24 hours' notice for standard domestic appointments and more for larger or commercial bookings.

6.2 If the Customer cancels or reschedules with insufficient notice, the Company may charge a cancellation fee. This fee reflects time reserved for the appointment, travel planning and any loss of opportunity to reallocate the slot to another customer.

6.3 Where a deposit or prepayment has been taken and the Customer cancels with sufficient notice, the Company will normally offer to apply the amount to a rebooked appointment or, at its discretion, provide a refund. Where cancellation occurs with insufficient notice, the Company may retain some or all of the deposit or prepayment as a cancellation charge.

6.4 The Company reserves the right to cancel or reschedule any booking due to circumstances beyond its reasonable control, including but not limited to staff illness, severe weather, transport disruption, equipment failure or safety concerns. In such cases, the Company will notify the Customer as soon as reasonably possible and offer an alternative appointment. The Company will not be liable for any direct or indirect losses arising from such cancellations or rescheduling.

7. Service Standards and Limitations

7.1 The Company aims to deliver a high standard of oven cleaning using appropriate tools, materials and techniques. However, the nature and extent of results may vary depending on the age, condition and prior maintenance of the appliance.

7.2 Some staining, discolouration, carbon deposits and other marks may be permanent and cannot be fully removed without risk of damage to the appliance or its finishes. The Technician will exercise professional judgment to determine the appropriate level of cleaning and will not be obliged to undertake work that may reasonably be expected to cause damage.

7.3 The Company will take reasonable care to protect surrounding surfaces, floors and fittings during the service. The Customer should remove any fragile or valuable items from the immediate work area before the appointment. The Company will not be responsible for damage to items that have not been removed as advised.

7.4 After the service, the Customer is responsible for following any guidance given by the Technician, including recommended waiting times before using the appliance and ventilation of the area if necessary.

8. Customer Complaints and Service Issues

8.1 If the Customer is dissatisfied with any aspect of the service, the Customer must inform the Technician or contact the Company as soon as possible, and in any event within 48 hours of completion of the service. This allows the Company a reasonable opportunity to inspect the work and, where appropriate, to offer a rectification.

8.2 The Company may, at its discretion, return to the Premises to address any reasonable concerns regarding the standard of cleaning. This does not affect the Company's rights under the limitation of liability provisions set out in these Terms and Conditions.

8.3 Complaints raised more than 48 hours after completion of the service, or after the appliance has been heavily used, may be more difficult to assess. The Company will consider such complaints on a case-by-case basis but is under no obligation to provide refunds or additional services free of charge in these circumstances.

9. Liability and Insurance

9.1 The Company maintains appropriate public liability insurance for the provision of its services. Details of cover are available upon request.

9.2 The Company will not be liable for any pre-existing damage, defects or wear and tear to appliances, fixtures, fittings or furnishings. This includes but is not limited to worn seals, cracked glass, damaged enamel, defective elements, broken knobs, or faulty doors and hinges.

9.3 The Company shall not be liable for any indirect, consequential or economic loss, including but not limited to loss of profit, loss of business, loss of opportunity or loss of use of the appliance, arising out of or in connection with the services or these Terms and Conditions.

9.4 Subject to clause 9.5, the total liability of the Company to the Customer in respect of any claim arising under or in connection with the provision of services, whether in contract, tort, negligence or otherwise, shall not exceed the total price paid or payable by the Customer for the specific appointment giving rise to the claim.

9.5 Nothing in these Terms and Conditions shall limit or exclude the Company's liability for death or personal injury caused by its negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot lawfully be limited or excluded under applicable law.

10. Waste Handling and Environmental Regulations

10.1 The Company will handle and dispose of waste generated during the cleaning process in accordance with applicable UK waste management and environmental regulations. This may include the removal of loosened grease, residues, packaging and other related waste.

10.2 Where practical, the Company will remove from the Premises any waste directly resulting from its work. In some cases, minor residues such as small amounts of rinsed material may be disposed of using the Customer's existing waste or drainage systems, provided this is lawful and appropriate.

10.3 The Customer must not request or encourage the Technician to dispose of waste in a way that is contrary to any relevant legislation or guidance. The Company reserves the right to refuse any request that could lead to improper or unlawful waste disposal.

10.4 The Company endeavours to use cleaning products and methods that are effective while also being mindful of environmental considerations. However, the primary obligation of the Company is to carry out the services safely and in compliance with hygiene and safety standards.

11. Health and Safety

11.1 The Company will carry out services in accordance with relevant health and safety obligations and with reasonable care for the wellbeing of Customers, occupants and Technicians.

11.2 The Customer must inform the Company of any known health and safety risks at the Premises, including hazardous materials, defective electrics, gas issues, infestations or structural concerns. The Technician may refuse to proceed with the work if conditions are deemed unsafe.

11.3 The Company may use cleaning chemicals that require adequate ventilation and care when handled. The Customer is responsible for following any safety instructions provided and for ensuring that vulnerable individuals are kept away from the work area.

12. Force Majeure

The Company shall not be in breach of these Terms and Conditions or otherwise liable for any delay in performance or failure to perform its obligations where such delay or failure results from events, circumstances or causes beyond its reasonable control. This may include, but is not limited to, extreme weather, fire, flood, pandemics, transport disruptions, strikes, or other events that could not reasonably have been foreseen or prevented.

13. Personal Data and Confidentiality

13.1 The Company will use personal data provided by the Customer solely for the purpose of administering bookings, delivering services, processing payments and handling any related communications.

13.2 The Company will take reasonable steps to keep Customer information secure and will not share personal data with third parties except where necessary to deliver the services, to comply with legal obligations, or where the Customer has given consent.

14. Amendments to Terms and Conditions

14.1 The Company may update or amend these Terms and Conditions from time to time. Any new version will take effect from the date it is published or otherwise communicated to Customers.

14.2 The Terms and Conditions in force at the time of the Customer's booking will normally apply to that specific appointment, unless a change is required by law or regulation before the services are carried out.

15. Governing Law and Jurisdiction

15.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or with the services, shall be governed by and construed in accordance with the laws of England and Wales.

15.2 The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the provision of services by the Company to the Customer.

16. General Provisions

16.1 If any provision of these Terms and Conditions is found to be invalid, unlawful or unenforceable, that provision shall be deemed severed and the remaining provisions shall continue in full force and effect.

16.2 Failure or delay by the Company in enforcing any provision of these Terms and Conditions shall not constitute a waiver of that provision or of any other rights.

16.3 These Terms and Conditions constitute the entire agreement between the Customer and the Company in relation to the services, and supersede any prior discussions, understandings or agreements, whether written or oral, relating to the same subject matter.